Refund and Returns Policy

At EasyPot, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and refund policy to ensure a smooth experience. Please read the policy below for details.

Company Information

This Refund and Returns Policy is provided by Skyline Solutions UAB, the owner and operator of EasyPot. Our company details are as follows:

  • Company Name: Skyline Solutions UAB
  • Registration Number: 306947870
  • Registered Address: Vilnius, Giedraičių g. 39-R53, LT-09302
  • Email: [email protected]

For any questions regarding returns or refunds, please reach out to us at the email address above.

1. Return Eligibility

To qualify for a return, please ensure the following conditions are met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be initiated within 14 days of receiving your order.

Unfortunately, we cannot accept returns on certain items:

  • Perishable items, such as plants that have been removed from their original packaging.
  • Sale items or gift cards.

2. How to Initiate a Return

If you would like to return an item, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order details, including your order number and a brief description of the reason for the return.
  2. Approval and Instructions: Once your request is approved, we will send you instructions on how to return your item. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 business days.
  • Partial Refunds: In cases where an item shows signs of use or damage not caused by our error, only a partial refund may be issued.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] to arrange an exchange.

5. Damaged or Defective Items

If your order arrives damaged or with a defect:

  1. Document the Damage: Take photos of the damaged item(s) and the packaging.
  2. Contact Us Promptly: Send an email with your order number and photos to [email protected] within 48 hours of receiving the item.
  3. Resolution: We will work with you to offer a replacement, exchange, or refund based on the issue.

6. Non-Refundable Items

Please note that we do not offer refunds or exchanges for:

  • Items marked as final sale.
  • Gift cards.

7. Refund Delays or Issues

If you haven’t received a refund within the stated timeframe:

  1. Check your bank account or payment method again.
  2. Contact your bank or credit card company, as processing times may vary.
  3. If you’ve done all of the above and still have not received your refund, please contact us at [email protected].

8. Return Shipping Costs

Customers are responsible for covering return shipping costs, except in cases where the item is defective or an error occurred in fulfilling your order. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.

By making a purchase on our website, you agree to this Refund and Returns Policy. If you have any questions, please contact us at [email protected].

Thank you for shopping with EasyPot!

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